N8360 - Help Desk Basic Troubleshooting for IBM Lotus Domino 8

Duur:	3.0 dagen
Kosten:	1,320 euro

Aanvangsdata:
Bel +31 33 432 31 85

De eerste dag wordt de stof behandeld overeenkomstig de IBM e-learning cursus Help Desk Fundamentals for IBM Lotus Domino 8.

Doelgroep:

This course is targeted to Lotus Notes 8 first-level Help Desk support representatives ready to become second-level support representatives.

Korte omschrijving:

In this course, you will perform basic Help Desk troubleshooting tasks to resolve second-level support issues for users running IBM Lotus Notes 8.

Deelname-voorwaarde(n):

The prerequisites for this course include experience using the IBM Lotus Notes client, Web browser or both to access applications.

Duur:

3 days

Doel:

Upon successful completion of this course, students will be able to:

use Help Desk troubleshooting resources.
manage user workstations.
identify server and database security issues.
manage user database issues.
troubleshoot mail routing and delivery.
troubleshoot IBM Lotus Notes mail issues.
troubleshoot replication.

Inhoud:

Lesson 1: Introducing Help Desk Troubleshooting Resources

Topic 1A: Using IBM Lotus Online Support Resources
Topic 1B: Starting IBM Lotus Domino Administrator
Topic 1C: Investigating Basic IBM Lotus Domino Administrator Tasks

Lesson 2: Managing the User's Workstation

Topic 2A: Diagnosing Problems with Deploying Welcome Pages
Topic 2B: Breaking Down the IBM Lotus Notes Client
Topic 2C: Enabling Multiple Users to Share a Workstation
Topic 2D: Recovering User IDs or Passwords

Lesson 3: Managing Server and Database Security Issues

Topic 3A: Diagnosing Server Access Problems
Topic 3B: Determining Users' Effective Access to a Database

Lesson 4: Managing User Database Issues

Topic 4A: Refreshing or Replacing a Database Design
Topic 4B: Compacting a Local Database
Topic 4C: Archiving Database Documents
Topic 4D: Diagnosing Problems with Mail Archiving Policies

Lesson 5: Troubleshooting Mail Routing and Delivery

Topic 5A: Introduction to Mail Routing
Topic 5B: Responding to Mail Delivery Failure
Topic 5C: Viewing Pending and Dead Mail
Topic 5D: Tracing Mail Delivery
Topic 5E: Tracking Mail

Lesson 6: Troubleshooting IBM Lotus Notes Mail Issues

Topic 6A: Troubleshooting Contacts
Topic 6B: Troubleshooting Directory Catalogs
Topic 6C: Securing Mail Messages
Topic 6D: Troubleshooting Mail, Schedule, and Calendar Delegation
Topic 6E: Troubleshooting the Out of Office Notification Features

Lesson 7: Troubleshooting Replication

Topic 7A: Creating and Encrypting a Application Replica
Topic 7B: Setting Replication Options
Topic 7C: Diagnosing Database Replication Problems
Topic 7D: Resolving Replication Conflicts
Topic 7E: Troubleshooting Replication